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In a SaaS business, how should the pre-sales, post-sales, customer service, tech support and customer success functions interrelate?
Submitted by Thomas Schmitz on 11-Oct-2017 at 11:07 pm
This is one of the questions for the ages. I think what we’ve all learned here over the years is that specialization is important. But also, ownership of the entire journey is important. There’s a sort of a conflict there, as pre-sales to customer success are all just steps in a single long-term customer journey.... The post In a S...